The Office for National Statistics (ONS) runs the census - the next one will happen on Sunday 21 March 2021. The census happens every 10 years and provides a picture of all the people and households in England. No other survey gives as much detail about us and the society we live in. All kinds of organisations, from charities, housing associations and local authorities, use the information to help provide the services we need, including transport, education, and healthcare. We are asking for all Resident Associations to urge their members to complete the census before the deadline of 4 May 2021.

Census timings:

● The census only takes 10 minutes to complete online via www.census.gov.uk

• ●  Every household should have received their unique access code by mid-March – your census pack includes a letter explaining about the census, the questionnaire, paid return envelope, information on how to request a paper questionnaire and privacy statement. Not received your census letter or access code? Contact the ONS to request yours.

• ●  You can fill yours in online as soon as you get your access code in the post. If your household circumstances change on Census Day, let the ONS know.

• ●  Non-responding households receive up to three reminders after the 21 March.

• ●  Your information is confidential and protected by law.

Help available to residents:

• ●  Residents can request your census access code if you do not have this, or a paper census questionnaire via phone, online or Web Chat, or by asking a field officer when visiting houses.

• ●  Our library computer facilities are open for anyone wishing to fill in the census onlinehttps://www.rbkc.gov.uk/coronavirus-covid-19/council-services-and-disruption-updates/covid- 19-libraries

• ●  The council’s census webpage including Frequently Asked Questions and Scam prevention information is here: www.rbkc.gov.uk/census-2021

• ●  Questionnaires can also be filled in via phone support, with an appointment in 49 languages. Online Support: www.census.gov.uk

  Phone Support: 0800 141 2021 or in other languages 0800 587 2021
  Opening Dates: from 1 March 2021
  Opening Times: Monday - Friday 8.00 - 20.00, Saturday 8.00 - 13.00 and Sunday is closed. Census Weekend: 8.00 - 20.00 both days
  Interactive Voice recordings (IVR) and automated paper request line are open 24/7

  The last day of filling in the questionnaire online is 4 May 2021

• ●  All field operations will follow social distancing rules and all staff will be wearing ID.

• ●  The ONS will look at local/national guidance and decide when it will be possible to open the

  support centres. If opening support centres is not possible, then alternatives such as Web Chat and phone lines, are there to help. The telephone survey capacity is around five hundred thousand.

• ●  The online questionnaire has a save/continue later option, used with your unique access code.

  Get in touch with your local ONS representatives:

  North Kensington: Charles Nyafouna via charles.nyafouna13@field.census.gov.uk South Kensington: Stephanie Dodd via stephanie.dodd22@field.census.gov.uk